Accessibility & Inclusion at the O’Donoghue Ring Collection
At O’Donoghue Ring Collection, accessibility is more than a feature – it’s a fundamental commitment. We believe that every guest and team member should enjoy a seamless, inclusive experience across our hotels, services, and digital platforms. As proud participants in the World Tourism for All Programme, we champion universal access with comfort, dignity, and independence at the heart of everything we do.
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Accessible Guest Rooms
We offer a selection of accessible guest rooms thoughtfully designed to provide comfort, safety, and independence for all guests. These rooms feature step-free access, wider doorways, adapted bathrooms with roll-in showers, grab rails, and emergency pull cords and all standard accessibility features to ensure an enjoyable stay from check-in to check-out. Our team is always available to assist with specific requirements to make your experience as seamless and comfortable as possible.
Please contact our reservations team to request an accessible room on +353(0)646621111. For email inquiries, you can reach the reservations team at info@collection.com.
Accessible Car Parking
Killarney Plaza Hotel & Spa provides wheelchair-accessible parking on-site. The hotel features an underground car park, which includes designated accessible parking spaces. Please note that parking availability is limited and operates on a first-come, first-served basis. If the on-site parking is full upon your arrival, there is a large public car park located to the rear of the property. This public parking is complimentary from 18:00 to 09:00 Monday through Saturday, and free all day on Sundays and bank holidays.
For guests requiring additional accessibility accommodations, please feel free to contact us directly in advance of your arrival and we’ll ensure a comfortable and convenient arrival.
Our Commitment to Universal Access
Spanning Killarney Plaza Hotel & Spa, Killarney Towers Hotel & Leisure Centre, Killarney Avenue Hotel, and River Island Hotel Killarney, our group is dedicated to ensuring every space and service is welcoming and accessible to all. Our initiatives include:
Universal Design Integration
All current and future refurbishments and capital projects incorporate universal design principles, ensuring our environments are accessible, functional, and inclusive by default.
Accessibility Audits & Action Plans
Comprehensive audits have been completed at each property. Action plans are actively implemented to improve access to physical spaces, services, and information.
Ongoing Staff Training
Our senior leadership and frontline teams receive annual training in disability awareness, diversity, and inclusion, cultivating a culture of empathy and respect.
Universal Design Integration
Our websites and digital services are designed in line with global accessibility standards to ensure smooth navigation and usability for all users.
Guiding Principles That Shape Our Approach
We affirm the right of every individual, regardless of age, ability, or background, to equal access in hospitality and employment.
We adapt to individual needs, ensuring every guest feels genuinely welcomed and supported throughout their stay.
Through regular audits and inclusive design practices, we strive to eliminate barriers across infrastructure, services, and communications.
As an equal opportunity employer, we foster a workplace that reflects the diversity and inclusion we value in our guest experience.
Accessibility is not static. We continuously review and improve our services, using feedback and insights to evolve.
We prioritise accessibility and universal design when choosing products, partners, and service providers.
Our open and responsive feedback process ensures that concerns are heard, and improvements are made – promptly and effectively.
Our management team embeds accessibility into daily operations and strategic planning, reinforcing its importance across departments and roles.
Looking Ahead
At the O’Donoghue Ring Collection, accessibility isn’t a checkbox, it’s a cornerstone of how we operate. We’re proud of the progress we’ve made, and we remain deeply committed to building a barrier-free hospitality experience where everyone feels respected, empowered, and at home at Killarney Plaza Hotel & Spa.
